Mindful Mentoring – Stefanie Hox
1. Scope
These Terms and Conditions apply to all business relationships between Mindful Mentoring – Stefanie Hox (hereinafter referred to as “Provider”) and her clients (hereinafter referred to as “Client”) in connection with coaching, Human Design readings, yoga services, long-term mentoring programs, trainings, courses, digital products and online content.
By booking or purchasing a service, the Client agrees to these Terms and Conditions.
2. Nature of Services
The services offered are intended for personal development, self-exploration and general well-being.
They do not constitute medical, psychological or therapeutic treatment and do not replace professional medical or therapeutic care. No diagnoses are made and no promises of healing are given.
3. Delivery of Services
Services are generally provided online (e.g. via Zoom or an online platform), unless otherwise agreed.
The Client is responsible for ensuring a stable internet connection and suitable technical equipment.
4. Booking and Contract Formation
Bookings are binding.
A contract is concluded:
for appointment-based services, upon confirmation of the appointment;
for digital products or programs, upon completion of the ordering process and provision of access.
5. Prices and Payment
All prices are stated in Swiss Francs (CHF).
Unless otherwise stated, the Provider is not subject to VAT.
Payment is due in advance or according to the agreed invoice terms.
If payment by instalments is agreed, the total amount remains due.
6. Cancellations (Single Sessions)
Individual appointments are binding.
Cancellations or rescheduling are free of charge up to 24 hours before the scheduled appointment.
In the event of later cancellation or no-show, the full fee will be charged.
7. Refunds (Single Sessions)
No refunds will be granted once the agreed service has been provided.
Any goodwill arrangements are voluntary and without legal obligation.
8. Long-Term Mentoring, Programs and Trainings
Long-term mentoring programs, courses and trainings are booked for a fixed duration. The booking is binding for the entire agreed period.
Early termination by the Client does not release them from payment obligations for services already rendered or services reserved on a binding basis.
In the case of instalment payments, the agreed total amount remains payable.
Unused services, appointments or content expire and are not refundable.
9. Digital Products, Online Courses and Membership Areas
Digital content (e.g. videos, audio files, workbooks, courses, membership areas) is made available online after payment.
The Client receives a personal, non-transferable right of use for personal purposes only.
Sharing, duplication or commercial use is prohibited.
Once access or download is provided, the service is deemed fulfilled. Refunds are excluded.
The Client is responsible for meeting the necessary technical requirements.
10. Liability
Participation in all services is at the Client’s own responsibility.
The Provider is liable only for damages caused by intent or gross negligence. Liability for indirect damages, consequential damages or loss of profit is excluded to the extent permitted by law.
11. Liability Disclaimer for Yoga Services
For yoga services, especially online sessions, the Client is responsible for respecting their physical limits and ensuring a safe practice environment.
The Provider assumes no liability for injuries or health-related damages, except in cases of intent or gross negligence.
12. Confidentiality
All information shared during the collaboration is treated confidentially. Disclosure to third parties occurs only if legally required.
13. Data Protection
The applicable Privacy Policy published on the website applies. Personal data is processed exclusively for the purpose of providing the agreed services.
14. Copyright
All materials and content are protected by copyright. Any use beyond personal use is prohibited.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed exclusively by Swiss law.
The place of jurisdiction is the Provider’s place of residence, unless mandatory legal provisions provide otherwise.
16. Final Provisions
If individual provisions of these Terms and Conditions are or become invalid, the validity of the remaining provisions shall remain unaffected.